Two Ways To Get More From Every Order
Rewards and Loyalty are two separate, always-on programs that both run automatically on every order — there's nothing to sign up for. Here's exactly how each one works.
Rewards Points
A lifetime points balance. Earn 1 point per $1 spent, redeem points for any product at any time.
Loyalty Tiers
A quarterly spend race with 4 thresholds. Spend more this calendar quarter, unlock bigger rewards — resets every quarter.
Rewards Points
Earn 1 point for every $1 of product spend, and redeem your balance for any product in the catalog at 10 points per $1 of its price — anytime, no minimum.
How do I earn points?+
You earn 1 point for every $1 of product spend on a completed order — that's your order total after any discount code is applied, but before shipping. Points are added automatically once your payment goes through; there's nothing to opt into.
How do I redeem points?+
From the Rewards page in your account, you can redeem points for any product in the catalog at 10 points per $1 of that product's regular list price — not a Product of the Week discounted price, so the cost in points never fluctuates. You still pay real shipping on a redeemed item; only the product itself is free.
Do points expire?+
No. Your points balance is a running lifetime total shown on your Rewards page, along with a full history of every point earned and redeemed.
Does redeeming points earn more points?+
No — an order placed using points (a free product) doesn't earn additional points itself. Points are only earned on orders you pay for.
What happens to my points if I get refunded?+
If an order that earned points is fully refunded, those points are removed from your balance. If you fully refund an order placed using redeemed points, the points you spent are restored to your balance. Partial refunds are reviewed manually rather than automatically adjusting points.
Loyalty Tiers
Your product spend this calendar quarter unlocks 4 independent, cumulative reward tiers:
| Tier | Quarterly Spend | Reward |
|---|---|---|
| Tier 1 | $500 | Free shipping on your next order |
| Tier 2 | $1,000 | 1 free vial of your choice |
| Tier 3 | $1,500 | One-time 30% off code, emailed to you |
| Tier 4 | $2,000 | 5 free vials of your choice (repeats allowed) |
How is my quarterly spend calculated?+
The same way Rewards points are: your product spend after any discount code, before shipping. It only counts orders you actually paid for — redeemed Rewards products and redeemed Loyalty vial/discount rewards don't count as new spend, since they were already free.
Can I unlock more than one tier in the same quarter?+
Yes. All four tiers are independent and cumulative — if you spend $2,000 in a single calendar quarter, you can claim all four rewards, not just the highest one you reached.
When does my progress reset?+
At the start of every calendar quarter — January 1, April 1, July 1, and October 1 (midnight). Whatever tiers you unlocked but didn't redeem do not carry over — redeem before the countdown on your Loyalty page hits zero.
Do free-vial or free-shipping rewards still earn Rewards points?+
A regular paid order — including one using your free-shipping (Tier 1) voucher — still earns Rewards points and still counts toward next quarter's Loyalty spend, same as any other order. Redeeming a free vial (Tier 2/4) or the 30% off code (Tier 3) does not itself earn points, and does not count as spend.
Do I still pay shipping on a free vial?+
Yes — Tier 2 and Tier 4 rewards give you the product(s) for free, but real shipping cost still applies, same as a Rewards points redemption.
What happens to an unlocked reward if I get refunded?+
If a refund drops your quarterly spend back below a tier's threshold, an unclaimed voucher for that tier is reversed. Rewards you've already redeemed (an order that's shipped, or a code you've already used) are not taken back.
Ready to check your progress?
Your balance, tier progress, and full history are in your account.