Refund Policy
Last updated: June 2025. Please read this policy carefully before placing your order.
All sales are final. CertifiedPEPS does not accept returns, exchanges, or cancellations under any circumstances once an order has been placed.
No Returns or Exchanges
Due to the sensitive, temperature-controlled nature of research compounds — and to preserve the cold-chain integrity and batch-level Certificate of Analysis associated with every vial — CertifiedPEPS is unable to accept returns, exchanges, or cancellations once an order has been placed or shipped. This policy ensures that no product can be returned to inventory or resold after it has left the conditions under which its purity and stability are guaranteed.
We encourage you to carefully review each product's description, COA, and your order details before completing checkout. If you have questions about a product before ordering, please contact us — we're happy to help.
No Order Cancellations
Orders cannot be cancelled after they are placed, regardless of fulfillment status. Please confirm your shipping address, product selection, and quantity before submitting your order.
Damaged or Incorrect Orders
The no-refund policy above governs all sales. As a limited accommodation — and not a return — CertifiedPEPS may, at its sole discretion, provide a replacement or refund where an order arrives with visible shipping damage or does not match what was ordered.
To be eligible, you must:
- Notify us within 48 hours of delivery;
- Provide your order number; and
- Provide clear photos or video showing the product and its packaging as received, before the item is opened, used, or altered in any way.
Claims reported after this 48-hour window, or involving products that have already been opened or used, are not eligible. CertifiedPEPS, LLC reserves the right to request additional information and to decline any claim it determines, in its sole discretion, not to reflect genuine shipping damage or a fulfillment error on our part.
To submit a claim, contact us at certifiedpepsinfo@gmail.com with your order number, photos or video, and a description of the issue.
Shipping Delays
CertifiedPEPS is not responsible for delays caused by shipping carriers, weather, customs, or incorrect address information provided at checkout. Carrier delays do not qualify for refunds or replacements.
Questions
For questions about this policy or to submit a damage claim, contact us at certifiedpepsinfo@gmail.com.